Return & Refund Policy
At IntimoCare, we are committed to providing top-quality sexual wellness and personal care products. Due to the intimate and hygiene-sensitive nature of our products, we enforce a strict policy to protect all our customers.
- Hygiene & Health Safety Policy (No Returns on Opened Items)
For health, safety, and hygiene reasons, WE CANNOT ACCEPT RETURNS OR REFUNDS FOR ANY OPENED, USED, OR UNSEALED PRODUCTS. Once the original package seal is broken, the sale is final. - Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you received the wrong product:
- Contact us within 7 days of delivery at support@intimocare.com.
- Provide your order number, a clear photo or short video showing the issue/defect, and a photo of the original shipping box.
- Once verified, we will immediately send a replacement or issue a full refund at no extra cost to you.
- Unopened Items Return (30-Day Window)
If you wish to return an item that is 100% UNOPENED, UNUSED, and still in its ORIGINAL SEALED PACKAGING:
- You may request a return within 30 days of delivery.
- Return shipping costs are the responsibility of the customer.
- Once inspected and approved, a refund (minus original shipping fees) will be processed to your original payment method within 5–7 business days.
- Order Cancellation
Orders can only be canceled within 2 hours of placing them. After 2 hours, the order is automatically routed to our fulfillment center for discreet shipping and cannot be canceled. - Contact Us
For return requests or damage claims:
Email: support@intimocare.com
Website: https://intimocare.com