Shipping & Delivery Policy

Shipping & Delivery Policy

At IntimoCare, we prioritize your privacy and fast, reliable delivery. Every order is handled with 100% confidentiality from our warehouse to your doorstep.

  1. 100% Discreet Packaging
    We guarantee complete privacy for all our shipments:
  • All products are packaged in plain, unbranded boxes or padded envelopes.
  • There is NO product description or brand name on the outside of the package.
  • The shipping label only contains your delivery address and a neutral return address.
  1. Shipping Destinations
    We ship to customers in the USA, UK, Canada, Australia, and European Union countries.
  2. Processing & Delivery Times
  • Order Processing Time: Orders are processed within 1–3 business days.
  • Standard Delivery Time:
    • USA & Canada: 7–12 business days.
    • UK & Europe: 7–12 business days.
    • Rest of the World: 10–18 business days.
  1. Order Tracking
    Once your package is shipped, you will receive an email containing a tracking number and a link to track your shipment in real time.
  2. Customs & Import Taxes (International Shipping)
    Packages are shipped with neutral declarations to ensure smooth customs clearance. However, any applicable customs fees or import duties levied by your country are the buyer’s responsibility.
  3. Lost or Stolen Packages
    If your tracking information shows that your package was delivered but you haven’t received it, please contact us within 7 days at support@intimocare.com.
  4. Contact Us
    For shipping updates or questions:
    Email: support@intimocare.com
    Website: https://intimocare.com
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